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Serena Hei

Marketing Leader | National & APAC Strategy | Commercial Growth

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High-Impact Performer

Inventive Problem Solver

Proactive Achiever

Commercially driven marketing leader with 10+ years’ experience leading national and Asia-Pacific marketing strategy, brand transformation, and revenue-driving initiatives across B2B, retail, and dealer network environments. Proven track record in aligning marketing investment with commercial performance, driving market expansion, and building high-performing teams. Experienced in partnering with executive leadership to deliver scalable growth strategies, strengthen channel performance, and enhance customer engagement across complex distribution networks.
  • Commercial & Channel Leadership

  • Retail, wholesaler and dealer network strategy

  • Joint business planning & co-op marketing programs

  • Market expansion & channel performance optimisation

  • Local Area Marketing (LAM) strategy

  • Marketing Strategy & Growth

  • National & regional marketing strategy

  • Go-to-Market (GTM) leadership

  • Brand positioning & product launches

  • Integrated multi-channel campaigns

  • Digital & Data-Driven Marketing

  • Performance marketing (SEO, SEM, Google Ads)

  • Marketing analytics & ROI optimisation

  • CRM & customer lifecycle management

  • Data-led decision making

  • Leadership & Investment Management

  • Team leadership (up to 6 direct reports)

  • Multi-million-dollar marketing budget ownership

  • Agency & stakeholder management

  • Cross-functional executive collaboration

  • RMIT University

       2010 - 2012   Melbourne
       Master of Computer Science

  • Air Force Engineering University

       2005 - 2009   China
       Bachelor of Engineering

  • RMIT (Online Course)

       Blockchain Technology

  • RMIT (Short Course)

       Video Production

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